CROSSMARK

  • OPERATIONS COORDINATOR

    Posted Date 6 days ago(7/12/2018 4:47 PM)
    Req ID
    2018-101293
    Primary Work Location : Location
    US-IL-Deerfield
    Category
    Account Management/Client Services
  • # of Openings

    1

    Overview

    The Operations Coordinator is responsible for assisting the Client Operations Manager with creating projects, monitoring fieldwork, writing reports and invoicing clients.

    Responsibilities

    Pre Work-Creation

    • Compile store lists, target lists and product lists.
    • ­Obtain project billing codes and fulfillment identification numbers.
    • ­Create project information documents and train Field Support agents.
    • ­Develop plans to deliver quality execution and partner with Quality Assurance team members to ensure desired outcomes.

    Work-Creation

    • ­Load projects into Axis , according to established rules and guidelines.

    Post Work-Creation

    • ­ Monitor field execution and take appropriate actions to ensure quality work is completed on time.
    • ­ Communicate verbally and in writing with Field associates and internal team members.
    • ­ Pull reports from Axis or SSRS.
    • ­ Assist with the invoicing process.

    Qualifications

    • Strong communication and interpersonal skills.
    • Effective at developing and maintaining working relationships across teams.
    • Able to manage multiple priorities under tight deadlines.
    • Able to prioritize conflicting demands and organize time.
    • Good problem-resolution skills.

     

    Performance Metrics

    • Scorecard metrics for project loading, QA, and invoicing.

     

    Education: High school graduate.  Four year college degree preferred.

     

    Experience: Retail experience preferred.

     

    Physical Demands:  Ability to perform essential duties and responsibilities in an office environment.

     

    Specific Skills: Proficient in Microsoft Office applications with intermediate to advanced Excel skills required.

     

    Specialized Knowledge, License, etc.: None

     

    Supervisory Responsibilities:  None

     

    Working Conditions:  Office Environment.

     

    Travel Requirements: Occasional local travel; no overnight stays.

     

    Language Skills:  English is the primary language skill.

    CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.

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