Posted Date 3 weeks ago(5/3/2019 12:02 PM)
    Req ID
    Primary Work Location : Location
    Account Management/Client Services
  • # of Openings



    The Operations Coordinator is responsible for assisting the Client Operations Manager with creating projects, monitoring fieldwork, writing reports and invoicing clients.


    Pre Work-Creation

    • Compile store lists, target lists and product lists.
    • ­Obtain project billing codes and fulfillment identification numbers.
    • ­Create project information documents and train Field Support agents.
    • ­Develop plans to deliver quality execution and partner with Quality Assurance team members to ensure desired outcomes.


    • ­Load projects into Axis , according to established rules and guidelines.

    Post Work-Creation

    • ­ Monitor field execution and take appropriate actions to ensure quality work is completed on time.
    • ­ Communicate verbally and in writing with Field associates and internal team members.
    • ­ Pull reports from Axis or SSRS.
    • ­ Assist with the invoicing process.


    • Strong communication and interpersonal skills.
    • Effective at developing and maintaining working relationships across teams.
    • Able to manage multiple priorities under tight deadlines.
    • Able to prioritize conflicting demands and organize time.
    • Good problem-resolution skills.


    Performance Metrics

    • Scorecard metrics for project loading, QA, and invoicing.


    Education: High school graduate.  Four year college degree preferred.


    Experience: Retail experience preferred.


    Physical Demands:  Ability to perform essential duties and responsibilities in an office environment.


    Specific Skills: Proficient in Microsoft Office applications with intermediate to advanced Excel skills required.


    Specialized Knowledge, License, etc.: None


    Supervisory Responsibilities:  None


    Working Conditions:  Office Environment.


    Travel Requirements: Occasional local travel; no overnight stays.


    Language Skills:  English is the primary language skill.

    CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.


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