Field Support Manager manages the multi-channel (inbound, Outbound & Incident Mgmt) contact center helpdesk operations that support field management, retail representatives, events specialists with new hire orientation, training and project execution. This position also provides reporting support at the divisional level to client facing leaders and stakeholders associated with project execution priorities.
NOTE: This job description does not imply that the above functions are the only tasks that may be performed. Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education/Experience: Junior college/two-year college training; 3 to 5 years of experience in a customer service call center.
Other Functions: None.
Certificates, Licenses, Registrations:
Supervisory Responsibility: Yes.
Working Conditions: Office Environment; Call Center.
Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity.
CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.