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Account Management/Client Services

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The Operations Coordinator is responsible for assisting the Client Operations Manager with creating projects, monitoring fieldwork, writing reports and invoicing clients.


Pre Work-Creation

  • Compile store lists, target lists and product lists.
  • ­Obtain project billing codes and fulfillment identification numbers.
  • ­Create project information documents and train Field Support agents.
  • ­Develop plans to deliver quality execution and partner with Quality Assurance team members to ensure desired outcomes.


  • ­Load projects into Axis , according to established rules and guidelines.

Post Work-Creation

  • ­ Monitor field execution and take appropriate actions to ensure quality work is completed on time.
  • ­ Communicate verbally and in writing with Field associates and internal team members.
  • ­ Pull reports from Axis or SSRS.
  • ­ Assist with the invoicing process.


  • Strong communication and interpersonal skills.
  • Effective at developing and maintaining working relationships across teams.
  • Able to manage multiple priorities under tight deadlines.
  • Able to prioritize conflicting demands and organize time.
  • Good problem-resolution skills.


Performance Metrics

  • Scorecard metrics for project loading, QA, and invoicing.


Education: High school graduate.  Four year ollege degree preferred.


Experience: Retail experience preferred.


Physical Demands:  Ability to perform essential duties and responsibilities in an office environment.


Specific Skills: Proficient in Microsoft Office applications with intermediate to advanced Excel skills required.


Specialized Knowledge, License, etc.: None


Supervisory Responsibilities:  None


Working Conditions:  Office Environment.


Travel Requirements: Occasional local travel; no overnight stays.


Language Skills:  English is the primary language skill.

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