CROSSMARK

Already Registered

OPERATIONS COORDINATOR

OPERATIONS COORDINATOR

Req ID 
2016-43912
Job Locations 
US-IL-Deerfield
Posted Date 
10/16/2017
Category 
Account Management/Client Services

More information about this job

Overview

The Operations Coordinator is responsible for assisting the Client Operations Manager with creating projects, monitoring fieldwork, writing reports and invoicing clients.

Responsibilities

Pre Work-Creation

  • Compile store lists, target lists and product lists.
  • ­Obtain project billing codes and fulfillment identification numbers.
  • ­Create project information documents and train Field Support agents.
  • ­Develop plans to deliver quality execution and partner with Quality Assurance team members to ensure desired outcomes.

Work-Creation

  • ­Load projects into Axis , according to established rules and guidelines.

Post Work-Creation

  • ­ Monitor field execution and take appropriate actions to ensure quality work is completed on time.
  • ­ Communicate verbally and in writing with Field associates and internal team members.
  • ­ Pull reports from Axis or SSRS.
  • ­ Assist with the invoicing process.

Qualifications

  • Strong communication and interpersonal skills.
  • Effective at developing and maintaining working relationships across teams.
  • Able to manage multiple priorities under tight deadlines.
  • Able to prioritize conflicting demands and organize time.
  • Good problem-resolution skills.

 

Performance Metrics

  • Scorecard metrics for project loading, QA, and invoicing.

 

Education: High school graduate.  Four year ollege degree preferred.

 

Experience: Retail experience preferred.

 

Physical Demands:  Ability to perform essential duties and responsibilities in an office environment.

 

Specific Skills: Proficient in Microsoft Office applications with intermediate to advanced Excel skills required.

 

Specialized Knowledge, License, etc.: None

 

Supervisory Responsibilities:  None

 

Working Conditions:  Office Environment.

 

Travel Requirements: Occasional local travel; no overnight stays.

 

Language Skills:  English is the primary language skill.

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.