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Field Operation Client Manager

Field Operation Client Manager

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Job Locations 
Posted Date 
Operations/Retail Management

More information about this job


To be retailer client experts and to thoroughly execute client plans.   Responsible for creating and sustaining client satisfaction by assisting in the development of business plans and owning clients’ execution strategies with the retailers they are assigned. Drives client growth across brands through a comprehensive and deep knowledge of the retailer’s operation and merchandising strategies and through unparalleled insight effective selling quality, and execution.


  • Owns the development and maintenance of strong relationships with both clients and customers within a given geographic region, including a complete understanding of their goals and objectives.
  • Present targeted strategic client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge.
  • Assist Client and others in the development of targeted strategic client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge. Key areas include building projects to accomplish clients goals.
  • Responsible for ongoing client team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of strategic plan.
  • Owns the communication and transfer of knowledge about customer changes and insights to drive understanding across relevant CROSSMARK positions, understanding the importance of being the “customer experts.”
  • Intelligently analyze, benchmark, interpret data across multiple sources to identify quality assurance and training opportunities.
  • Ensure quality execution by conducting audits and work withs with Retail Representatives to assess, train, and develop retail skills and knowledge.
  • Manage execution and overall performance of direct
  • Assign and manage team projects to utilize efficiencies and ensure quality execution.
  • Schedules and manages client work withs in geographic territory.
  • Responsible for sharing competitive knowledge and best practices with team.
  • Communicates effectively.


  • Retailer knowledge and respect with/ by the retailer
  • Understanding of our client's strategy
  • Clear understanding of client expectations
  • Understanding/ communicate insights
  • Persuasive selling
  • Professionalism


Knowledge, Skills and Abilities:

  • Communication skills, including listening, presentations, written and verbal skills
  • Insights-based, consultative selling and negotiation skills
  • Intermediate category management knowledge, including but not limited to the “4 Ps”
  • Business acumen and intelligence, including market and industry trends
  • Good organizational and time management skills
  • Customer service orientation
  • Ongoing professionalism and ability to handle pressure


Education:  Bachelor’s degree preferred or a minimum of 2 years ‘experience in the CPG industry preferred


Experience:  Two to five years of  retail/client management experience


Physical Demands: Ability to work at retail


Specific Skills: PC knowledge and skills in word, excel, email and PowerPoint. Intermediate Microsoft Office skills including Excel with pivot tables and VLookUp, Word, Outlook, PowerPoint. Communication skills, including listening, presentations, written and verbal skills.


Specialized Knowledge, License, etc:  A valid driver’s license


Supervisory Responsibilities: Yes, could manage both PT and FT employees


Working Conditions:  Office and field environment


Travel Requirements: Ability to travel within the US for customer, client or company meetings on an as needed basis


Language Skills: English is the primary language skill, however, bilingual skills may be required based on business necessity.

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