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Human Resources/Recruiting

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The Talent Acquisition Operations Manager will be critical to this transformation as the leader responsible for the operational management of recruiting processes, creating an environment of accountability, reliability, and flexibility.  Priorities include creating operational tightness, process excellence, and standardization across Recruiting with a focus on efforts such as mapping, leaning, and quality control.  The right person for this position will have an interest in recruiting, and a proven track record of creating change, applying rigorous process improvement methodologies, running operations-heavy areas included financials, and turning around broken processes.  The Operations Manager will be a management partner to the Senior Director of Talent Acquisition in helping to make this vision real and consistently assess progress against the supporting set of goals.


  • Operational management and evolution of the recruiting function
  • Building and installing operational mechanisms that create standardization of processes
  • Increasing the function’s overall reliability and production of desired business outcomes
  • Providing transparency and clarity regarding key business outcomes consistent with goals and obligations
  • Being an active member of the Recruiting Management team whose goal is to transform CROSSMARK’s talent recruitment activities into one of the most innovative, world-class and consistently top-performing recruiting functions in the world

NOTE:  This job description does not imply that the above functions are the only tasks that may be performed.  Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


Education/Experience: Bachelor’s Degree in Human Resources, Marketing or Management from a four-year college or university and 5+ year’s related experience and/or training; or equivalent combination of education and experience is preferred.


Other Functions: Operational experience and process improvement including process improvement methodology; Ability to define, manage, and hit KPIs in complex environments; Ability to engage and work through challenges with clients/stakeholders; Interest in recruiting, program management, process tightness; Proficiency in Metrics & Analytics & Reporting; Logical rigor, assertive and open-mindedness balance; Ability to make decisions in a fast-paced environment; Flexible, open-minded, and comfortable giving and receiving criticism; Ability to make decisions in a fast-paced environment; Develop relationships with third party recruitment agencies and staffing firms and manage the procurement and measurement process.


Certificates, Licenses, Registrations: None.


Supervisory Responsibility: None.


Working Conditions: Corporate office environment is primary work location.


Physical Demands: Frequent sitting, typing and use of the telephone are required.


Language Skills:  English is the primary language skill; however, bilingual skills may be required based on business necessity.

CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.

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